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SHIPPING POLICY

At Agua Viva Eco-Life, we are committed to providing a seamless and eco-friendly shopping experience for our customers. Please review our shipping policy carefully before making your purchase.

  1. Order Processing and Pickup:

    • All orders placed through our website will be processed within one (1) to three (3) business days after orders have been placed, excluding weekends and holidays..

    • Once your order is ready for Pick-Up, you will receive a notification via email, phone call or WhatsApp.

    • Orders can only be collected in person from our physical store location by appointment or through our Pick-Up locations at their operating hours.

  2. Shipping Restrictions:

    • We currently do not ship our products outside the vicinity of Trinidad.

    • We do not offer direct shipping to customers, but exceptions can be made based on our discretion. All orders must be collected from our store or Pick-Up locations.

    • We do however, offer Pick-Up locations across Trinidad for your convenience at an additional TT$40.00.

  3. Collection Details:

    • Our Garden Centre:

      • Agua Viva, 70 Lopinot Settlement, Lopinot, Trinidad​

    • Pick-Up Locations:

      • Trincity - Party Inn, East Gates Mall, Trincity Central Road, Trincity

      • Tunapuna - Party Inn, Eastern Main Road, Tunapuna

      • Chaguanas - Orbit Bike Inn II Ltd, Edward Street, Chaguanas

      • Marabella - Bike Inn, Southern Main Road, Marabella

  4. Pick-Up Rates:

    • You can pay and collect at our Garden Centre at no additional charge.

    • Otherwise, you can utilise our Pick-Up locations in eastern (Trincity and Tunapuna), central (Chaguanas) and southern (Marabella) Trinidad for an additional TT$40.00. Once you place your order, we will call or message to confirm the arrangements.

    • You can view the Pick-Up costs for your order during the checkout process before making payment.

  5. Multiple Orders for Same Pick-Up:

    • We acknowledge that you may wish to make additions to your order from the time it is placed until it has been delivered. As long as you provide a minimum notice of 12 hours before the scheduled delivery to the designated Pick-Up location, you have the option to place multiple orders without incurring additional delivery fees; only one delivery fee will be charged.

  6. Payment Methods:

    • We accept cash or bank transfer payments upon collection only.

    • For bank transfers, please ensure that payment is made and receipt is shared to us via WhatsApp before collecting your order.

  7. Order Tracking:

    • Once your order has been delivered to the specified Pick-Up location, you will receive a confirmation email and/or WhatsApp message notifying you of such.

  8. Returns and Exchanges:

    • We strive to provide high-quality products and ensure they meet your expectations. However, due to the nature of our business, we do not accept returns or exchanges unless the product is damaged or defective upon collection.

    • If you encounter any issues with your order, please contact us immediately for assistance.

  9. Communication:

    • For any inquiries regarding your order or our shipping policy, please feel free to contact us via email at info@aguavivaeco-life.co.tt, or call or WhatsApp us at 1 (868) 784-2356.

 

By placing an order with Agua Viva Eco-Life, you acknowledge and agree to abide by the terms outlined in this shipping policy. We appreciate your understanding and support for our commitment to sustainability and eco-conscious practices.​

RETURN POLICY

Thank you for choosing Agua Viva Eco-Life! We strive to provide you with high-quality products and excellent customer service. In the event that you are not entirely satisfied with your purchase, we have outlined our return policy to ensure a smooth and hassle-free experience:

  1. Eligibility for Returns:

    • Items eligible for return must be in their original condition and unused.

    • Returns are accepted within twelve (12) hours from the collection of purchase due to the perishable nature of our plants.

  2. Non-Returnable Items:

    • Certain items are non-returnable for hygiene and safety reasons, including but not limited to:

      • Live plants that have been planted or potted.

      • Products that have been used, damaged, or altered by the customer.

      • Clearance or sale items, unless they are defective or damaged upon receipt.

  3. Initiating a Return:

    • To initiate a return, please contact our customer service team within 12 hours of receiving your order.

    • Provide your order number and reason for the return. Photographs may be requested for damaged or defective items.

    • Our customer service team will guide you through the return process and provide instructions for returning the item.

  4. Return Shipping:

    • The customer is responsible for returning the item where it was received.

  5. Refund Process:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within one (1) week or as negotiated.

  6. Exchanges:

    • We currently do not offer exchanges. If you wish to exchange an item, you may return the original item for a refund and place a new order for the desired item.

  7. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately upon receipt.

    • Provide photographs of the damaged or defective item, along with your order number and contact information.

    • We will work with you to resolve the issue promptly, either by providing a replacement item or issuing a refund.

  8. Contact Us:

    • If you have any questions or concerns about our return policy or the return process, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction.

Thank you for choosing Agua Viva Eco-Life. We appreciate your support of our eco-friendly plant shop and look forward to serving you again in the future.

PAYMENT METHOD

  1. Payment Methods:

    • We accept cash or bank transfer payments upon collection only.

    • For bank transfers, please ensure that payment is made and receipt is shared to us via WhatsApp before collecting your order.

WHOLESALE INQUIRIES

Thank you for your interest in Agua Viva Eco-Life! While we primarily serve individual customers through our online store, we understand the importance of meeting the needs of businesses looking to purchase in bulk. Please review our wholesale policy outlined below:

  1. Bulk Orders:

    • We do not typically offer wholesale products through our website.

    • However, for businesses interested in purchasing our products in high volumes, we may consider accommodating bulk orders on an individual basis.

  2. Minimum Order Quantity (MOQ):

    • The minimum order quantity required for wholesale purchases will be determined based on the specific products and quantities requested.

    • Please contact us to discuss your requirements and determine the appropriate MOQ.

  3. Product Availability:

    • Availability of products for wholesale purchase may vary depending on factors such as seasonal availability and inventory levels.

    • We will do our best to fulfill your wholesale order based on the availability of the requested products.

  4. Custom Orders:

    • Custom orders or special requests for specific plant varieties or arrangements may be accommodated for wholesale customers, subject to feasibility and MOQ requirements.

  5. Pricing and Discounts:

    • Pricing for wholesale orders will be determined based on factors such as order volume, product selection, and any additional services requested.

    • Discounts may be available for bulk orders exceeding the minimum order quantity.

  6. Order Processing and Lead Time:

    • Once the details of your wholesale order are finalised, including pricing, quantities and delivery arrangements, we will provide an estimated lead time for order processing and fulfillment.

    • Lead times may vary depending on the size and complexity of the order, as well as current demand and seasonal factors.

  7. Shipping and Delivery:

    • Shipping costs for wholesale orders will be calculated based on the shipping address, order volume, and any special shipping requirements.

    • We will work with you to arrange the most cost-effective and efficient shipping method for your wholesale order.

  8. Contact Us:

    • If you are interested in placing a wholesale order or have any questions regarding our wholesale policy, please contact us at info@aguavivaeco-life.co.tt or WhatsApp 1 (868) 784-2356.

    • Our wholesale team will be happy to assist you with your inquiries and provide personalized support to meet your business needs.

 

Thank you for considering Agua Viva Eco-Life for your wholesale purchases. We look forward to the opportunity to serve your business and provide you with our high-quality, eco-friendly products.

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